Stuart Bridge

4159 N. Buffalo Road 60-5
Orchard Park, New York 14127

Email Me
716.662.3893

PROFILE

Information Technology: System Analyst/IT Systems Administrator with 20 years experience in building and managing IT operations. Responsibilities include: IT project management, LAN/WAN, Windows servers, Email and Internet  administration, Telecommunications, developing solutions to improve the efficiency of IT operations

SKILLS SUMMARY

EDUCATION

Bryant & Stratton Business Institute, Lackawanna, New York
A.O.S., Micro Computer System Management  - 1995 to 1997
Buffalo State College, Buffalo, New York - Computer Information Systems - 1997

SPECIALIZED TRAINING

• MCSA - Microsoft Certified System Administrator, Microsoft, Buffalo New York – 2002 to 2003
• Sony Viao Support Technician, Softbank Services Group, Buffalo New York  - 1997 to 1997
• Diagnosis and repair of Sony Viao computers, hardware, software, and customer relations
• General Motors Auto Certifications, Austin Texas & Clarence New York 1981-1994
• 38 certificates in auto repair, specialized in two areas computer/transmission

TECHNICAL EXPERTISE

• Windows Servers\Workstations, Active Directory, security roles, design, installation and integration
• High level of experience Exchange Server installs & administration, ActiveSync, Outlook Web Access
• Router and switch installation, setup, packet and port filtering, load balancing, and subnet masking
• SMTP, IMAP, POP3, Exchange mail protocols, gateways, and Active Directory functions
• WAN/LAN & Telecommunications administration and support for local and remote end users
• Extensive working knowledge of TCP/IP, IPX/SPX, Frame Relay, DSU/CSU, VoIP technologies
• Software/Hardware troubleshooting, installation, configuration, upgrading, licensing, and maintenance
• Broad experience in database technologies, data mining, importing, exporting and creating queries
• Back up procedures and disaster recovery for multi platform databases and operating systems
• Web site design and creating site content, graphics, interactive forms, database connectivity

EXPERIENCE

National Property Management Associates, Inc.
Systems Analyst/Exchange Administrator
Managed IT projects to support existing applications, software, email and user accounts for more than 54 office property throughout the US, maintained internet, OS updates, printers and check scanners for all 54 locations. Supervised and trained 1 assistant for help maintaining 54 offices, answer employees support questions and worked with executive management to determine departmental projects and budgets. Managed and maintained Exchange email server, Windows Active directory server and MRI software. Created and maintained all backups for servers

• Exchange Email Administration, Windows Active Directory Administration
• Network/Server Administration, SQL, Web, Exchange, File, Terminal, Policies
• IRES MRI Web Version: 4.3, Windows Version 4.0, Real Estate Management Software
• Support over 250 employees with Computers, Printers, Viruses, via help desk & remote access
• Workstation/Server Upgrades and new operating system installs
• Watchguard/Firebox Install & Maintenance, create custom proxies
• Instituted/Maintain Back up procedures and disaster recovery for servers and databases
• Maintain/Administer companies web sites
• Install/Maintain Budget control system for 44 properties, importing budgets yearly

Independent Contactor - 2005 to 2006
Real Estate Agents and Private Individuals , Western, New York

• Clean and Secure computers and Internet connections against viruses and spyware
• Upgrades and new operating system installs
• Install home network printers and wireless printers
• Install Supra Internet based electronic door key peripheral and software
• Install Internet connections, and home wireless networks
• Replace peripherals, software, and perform upgrades
• Design and build web sites, create graphics logos, forms, slideshows

RealtyUSA, Corporate Office Williamsville, New York
Independent Contactor/IT Specialist 2005
Carry multiple areas of responsibility; business management activities such as vendor relations and purchasing responsibility, identifying and securing new agents and employees, complete large existing and new IT projects.

• Coordinate, budget and install  3 complete LAN’s at 3 locations, Corning, Horse Head, Cooperstown NY
• Upgrade two Citrix Farms, install new web reporting application, & analyze current applications performance
• Setup and Install 112 new pc’s with remote access for administration to 50 office locations
• Reconstruct RealtyUSA.com web structure and page coding to give web site a higher ranking
• Coordinate and Installed 26 Savin 2575 Printers and training for 22 Western New York offices

Tanning Bed LTD, West Seneca, New York 
Network/System Administrator  2004 to 2005
Managed IT projects to support existing applications at more than 35 retail outlets across New York State, maintained internet and POS connectivity for all 35 locations in a 24x7 environment.  Supervised and trained 3 help desk staff that managed retail outlet employees support questions and worked with executive management to determine departmental projects and budgets. Managed and maintained MYSQL database, and created custom queries for marketing strategies.

• Rebuild Corporate LAN with new servers, switches, routers, 110/66 block and RJ45 connections
• Standardize hardware and software of POS computers to improve connectivity and reduce crashes
• Designed corporate Intranet for 300+ employees, this included manuals, evaluation and performance tests, and employee handbook this eliminated hundreds of training hours per year
• Reduced down time 50%  by recognizing and implementing measures to eliminate database crashes, maximize SunLync application performance, with regular maintenance and repair of MYSQL database
• Developed and install MYSQL database and disaster recovery procedures for company’s increased business.
• Install and managing Toshiba/Strata CTX telephone system with Strategy Voice messaging system
• Installed Voice Over IP phones to 35 retail outlets through a secured Cisco 2650 router

Barrister Global Services Network, Buffalo, New York
Network Administrator/Internet Director - 1997 to 2004
Recruited by the Manager of Software Support to develop the company's web site and presence, provided IT support, and served as a Jr. Network Administrator in the absents of the Sr. Network Administrator during software installations. Supported 25 - 50 helpdesk, staff, and managers using Windows 2000 workstation. Managed web sites and 3 employees. Maintained MSSQL and ColdFusion application servers. Supported remote offices employees with technical support, and managed remote office employee cell phones and pagers. 

• Reduced customer hold time by 25% and increased client satisfaction by establishing a complete helpdesk
• reporting system to manage call center end-users
• Developed and maintain company's multi-domain LAN and WAN after relocation, to support 50 LAN helpdesk end-users and 200 WAN end-users across the United States
• Maintained Nortel Option 11C (PBX) – Program & install digital phones for 30 user call center
• Administer Exchange email server and multiple web sites that run in a 24 x 7 environment
• Optimized network functionality and design with 2 Cisco 2610 router, 2 TigerStack™ III 10/100 and Watchguard Firebox Core to ensured efficient and secure operation
• Developed 3 Internet and 2 Intranet sites, creating all graphics, MSSQL database backend, programming and site structure, coordinate and supervisor three employees in the design of these 5 web sites
• Reduced cell phone costs by 50% annually by choosing one provider for our 64 nationwide cell phones, pagers & Blackberries and centralizing management of cell phones, pagers & Blackberries through my office

Softbank Services Group, Buffalo, New York
Technical Support Technician - 1997 to 1997
Diagnosis problems on SONY VIAO PC and instruct end-users through configurations

• Perform daily web updates on Softbank's Intranet "Hot News"
• Always exceed phone matrix repair (fix) times and call back ratio
• Set up training room computers and software for updates and or technician training

Auto Dealerships, Austin, Texas and Buffalo, New York
Auto and Truck Technician – 1981 to 1995

• Diagnosis and repair all aspects of General Motor cars and trucks

Military Service
Communication Technician (CT), United States Navy, United State's - 1976 to 1980